How to get started

What devices can I play Strawberry sweeps on? 

Strawberry sweeps is available on a wide range of devices including all iPhone and android devices as well as desktop computers! Anything that supports a browser.

Can I install/download Strawberry sweeps onto my devices?

Yes! Installing Strawberry sweeps onto your smart devices is super easy!

On Android devices, click on "Add to Home Screen" from the menu and a prompt will allow you to add Strawberry sweeps to your home screen.

On iOS you can open Safari's "Share" menu by tapping the icon at the bottom of the screen, and then selecting "Add to Home Screen". You may have to scroll the menu to see the "Add to Home Screen" option. Click "Add to Home Screen" from the menu for instructions inside Strawberry sweeps.

On desktop computers, Chrome users can open the browser's menu and select "Install Strawberry sweeps".

General questions

How are the spins calculated?

All of our spins are completely random and all within the industry standards that you would find on any other online offering. We have no control over the wins and losses, this is all controlled behind the scenes. We believe everyone should have the same odds of winning and equally fair conditions.

How many games are available to play?

There is a rotation of 15-18 Wild Ruby’s games available to play on Strawberry Sweeps, with new feature updates and games being added frequently!

Can I have some Strawberries or Gold Coins?

We occasionally have freeplay or no purchase bonuses available. When we do we will send you an email letting you know all of the details. Be sure to check us out on social media as we may have special promotions there as well!

Are there any special rewards I can receive?

After creating your online account the team at Strawberry Sweeps wants you to enjoy your time as much as possible. We believe in continuous rewards through promotional deals including match play, freeplay and other giveaways.

Where can I get promotions/giveaways?

We post all of our site wide promotions on our social media! Make sure you follow us so you don't miss out! If you don't use social media then be sure to check your emails on a regular basis!

I have referred other players, can I have some bonus points?

Although we don’t have a referral program just yet, if you do get your friend or family playing at Strawberry Sweeps, send us a message through the online chat to see if you qualify for a bonus!

Can I use more than one account? 

It is against our terms and conditions for an individual to have more than one account. If you do happen to have more than one please reach out to us via the online chat so we can resolve this. You will be unable to redeem your strawberries if you have more than one account. 

How do I enter a promo code? 

We currently have two types of promo codes, match play codes and gift codes. To enter a match play code all you need to do is add the code exactly as shown (usually all capital letters) in the “Promo Code” box found by clicking on the “Purchase Coin Bundles” option and then selecting the bundle you would like to purchase, you need to do this before entering any purchase details and it needs to say “You have a valid promo code” for it to work! To redeem a gift code all you need to do is enter the code exactly as displayed in the gift code field found on the main menu (the three dots). Make sure you are entering the correct code in the correct place, if you enter a match code in a gift code field then it may not work when you try it in the correct place.

My promo code is not working. 

You need to enter the code exactly as stated for it to work and it needs to say "You have a valid promo code". Use all relevant capital letters, and exact spelling. Make sure there are no spaces before or after the code.

Can I delete/temporarily disable my account?

We take our responsible gaming practices very seriously. There are few different options and you the player can pick from the following on  what you want to do. 

Option 1 is a timed disable. Simply provide a specific timeframe you would like to be disabled for and we will stop your account for that period of time. EG: 3 days, 1 week, 2 weeks ect. 

Option 2 is a request enable. This one means that we will disable your account until you are ready to come back on. 

Option 3 is to permanently disable your account. With this option we will disable your account and never reactivate it under any circumstances.

Account details 

How old do I have to be to use Strawberry sweeps?

You have to be 21 years old or over to play Strawberry Sweeps games.

I don’t want my name public.

Privacy is super important to us! We make sure none of your private information is shared publicly! You can add a nickname using the “Update Nickname” button on the home screen after you log in. You can also change an existing nickname through this setting. This nickname is what will be used on public platforms to announce winners and participants in the events and giveaways!

Someone I don’t know is using my account. 

The first thing you need to do is update your password! Be sure not to share this with anyone and don't keep your account logged in on any of your devices. If you believe your account has been compromised in any way, i.e Strawberries/Gold Coins are missing then send us a message through the online chat with as many details as you can!

I forgot/want to update my password.

When you go to log in there is an option that says “Forgot Password” click on this and you can change your password quickly and easily. https://play.strawberrysweeps.com/login

Technical problems

Why can't I log in?

First make sure you are on play.strawberrysweeps.com and using the correct email and password, try closing the tab or tabs that you are playing on and clearing your cache. Also make sure you’re on the latest version of the web browser you are using (Chrome, Edge, Safari, etc.). If the issue persists, then contact us and provide as much information as possible so that we can help quickly and efficiently.

The games keep freezing.

Make sure Strawberry Sweeps is the only app open on your phone and check that you have a strong connection to the game before you play. Check your internet connection by loading another non-cached site to establish the connection quality and download speed. Stay calm, even if the game freezes it will still play your spin. We recommend that you clear your cache regularly to improve the performance by updating to the latest version.

How do I clear my cache?

On occasions, after we update the site or if you haven’t played in a while you may find your device gets stuck on an older version and you aren’t able to play. To fix this issue all you need to do is clear your cache!                            

If you have an: 

Apple device - go into your Settings, click Safari and then tap clear history and website data.    

Android device - open the chrome app, tap the three dots at the top right, then tap History, Clear Browsing Data. You can choose the time rand or to delete everything using All Time. Tick the boxes next to Cookies and site data and Cached images and files. Then tap Clear data. 

Once you have done this you will get logged out of ANY site you were previously logged into so you will need to log back into www.play.strawberrysweeps.com and you should be up to date with the latest changes! 

You can watch YouTube videos on how to do this by clicking the links below Apple:http://bit.ly/Apple_Tutorial 


My Strawberries/Gold Coins aren’t in my account.

Make sure you are on play.strawberysweeps.com and logged in under the correct email address and using the correct password. We encourage you to send us a message through the online chat, with the amount of Strawberries/Gold Coins you believe are missing, and an approximate time that you believe this may have occurred so that we can take a look for you!

I haven’t received my bonus points. 

Make sure you are on play.strawberrysweeps.com and logged in under the correct email address and using the correct password. Feel free to reach out through the online chat and we can take a further look for you!

The site is down.

If you believe the site is down, the first step is to check your connection (WiFi issues are more common than you think). If the connection is set up and working (you are able to use the internet), the next best thing is to try and log off and wait for a min before trying again, if there is a major issue we will always send out an email notifying you and follow up with an email when it is back up and running.